1. About ArtBaan and these Terms ArtBaan (“ArtBaan”, “we”, “us”) runs the ArtBaan websites, apps and online services that link to these Terms (the “Services”). Contact: legal@artbaan.com. By creating an account or using the Services, you agree to these Terms, our Privacy Policy and our Refunds & Cancellations Policy, which form part of these Terms. If you don't agree, please don't use the Services. 2. Who can use ArtBaan You must be at least 16 to use the Services, and at least 18 to host, sell, buy or book through them. By using the Services you confirm that you meet these requirements and can enter into a binding agreement. You're responsible for your account, for keeping your sign-in details safe, and for everything done through your account. Tell us promptly if you think someone else has accessed it. We may remove accounts that are never verified. 3. How to behave Use the Services lawfully and respectfully. Don't harass, threaten, defame or impersonate anyone; don't post content you don't have the rights to; don't spam, scrape, hack, overload or probe the Services, or get around their limits or security; and don't use them for anything illegal or misleading. Don't arrange to pay or be paid outside ArtBaan for a booking, ticket or rental that started on ArtBaan. 4. Your content You keep the rights to what you post: text, images, artworks, video, listings, reviews and messages (“User Content”). So that we can run the Services, you give ArtBaan a non-exclusive, worldwide, royalty-free licence to host, store, copy, display, adapt (for example resize or crop) and distribute your User Content to operate, show and promote the Services, including in our emails and social media. This licence ends when you delete the content or your account, except for copies already shared by others, backups kept for a limited time, and what we must keep by law. We don't sell your artworks or images. You confirm that you have the rights needed for what you post and that it doesn't break the law or these Terms. 5. Listings, events, rentals and exchanges ArtBaan is a platform where members list and find events, studios and spaces. Unless a listing says ArtBaan is the organiser or provider, the agreement for an event, a rental or an exchange is between the members involved, and ArtBaan is not a party to it. Hosts are responsible for their listings being accurate, lawful and safe, for any permits, insurance and taxes, and for honouring confirmed bookings. Guests are responsible for their own conduct and for respecting the host's rules and space. Studios on ArtBaan are creative workspaces, not homes. They may not be used as anyone's main residence, a stay or exchange lasts at most 3 months, and studios may not be listed on behalf of a rental or property business. We may limit how many studios an account can list. Hosts who act as a business must tell us. Where the law requires, we show this to guests. Consumer protection rights between guests and hosts generally apply only where the host acts as a business. Some studios carry a Verified badge. It means certain checks were completed when the badge was given, as described on the listing; it is not a guarantee of the space, its condition or the host. ArtBaan does not inspect spaces. To the extent the law allows, ArtBaan is not responsible for what happens at an event, in a space or during an exchange. 6. Hosting To be paid, hosts connect a payout account with our payment provider and give the information it and we ask for, which may include identity, business and tax details. We may delay or withhold payouts until this is complete. Hosts are responsible for declaring their income and paying their taxes. Where the law requires, we collect information about hosts and report it to tax authorities. 7. Payments, fees and payouts Payments. When a guest pays for a ticket or a rental, ArtBaan collects the payment on the host's behalf as its limited payment collection agent. The guest's payment to ArtBaan settles what the guest owes the host. We hold the payment and pay the host's share as described in the Refunds & Cancellations Policy (section D). Fees. ArtBaan may charge guests a service fee and hosts or sellers a fee kept from their payout, at the rates for their plan shown on the plans page. Every fee a guest pays is shown, with the total, before they pay; hosts see what they'll receive before they publish. Prices are charged in the listing's currency. We may change our fees; changes apply to bookings made after the change. Refunds and recovery. Refunds follow the Refunds & Cancellations Policy. If a refund, a chargeback or a fee concerns a host's listing, ArtBaan may deduct the amount from that host's future payouts or recover it from their payout account. Plans. Paid plans renew automatically until cancelled. You can cancel at any time in your account and keep your plan until the end of the period you've paid for. Some plans start with a free trial, for which we ask for a payment method; unless you cancel before the trial ends, the plan starts and is charged automatically. You may also be offered a plan while paying for something else; the same rules apply. Periods that have started are not refunded. We may change plan prices or what plans include; we'll give you reasonable notice before a price change applies to you, and you can cancel before it does. Payment providers. Payments and payouts are handled by our payment provider under its own terms. 8. How things are ordered Lists and search results are ordered mainly by relevance to what you're looking for, by timing (what's coming up, what's new) and by the quality and completeness of a profile or listing. A member's plan may give their profile more visibility in some lists. 9. Reports and moderation You can report content or behaviour you think is illegal or breaks these Terms, using the report options in the Services or by writing to support@artbaan.com. We may review content, use automated tools to help us, and remove or restrict content, listings or accounts. When we do, we tell the person affected and explain why, unless the law or safety prevents it. If you disagree, reply to our message and we'll take another look. Where the law requires a notice period before we end our services to a business user, we give it, except where the law allows immediate action. 10. AI features Some features use AI, for example to suggest text, fill in details from a link or picture you share, understand searches, answer help questions, or help us review content for safety and quality. AI output may be wrong or incomplete: check it before you rely on it or publish it. You remain responsible for what you publish. 11. ArtBaan's rights The Services, including their software, design, text and brand, belong to ArtBaan or its licensors. You may use them only as these Terms allow. Don't use ArtBaan's name or logos without our written permission. If you send us ideas or feedback, we may use them freely. 12. Copyright complaints If you believe content on ArtBaan infringes your rights, write to legal@artbaan.com with the work concerned, where the content is, your contact details and a statement that your notice is accurate and made in good faith. We may ask for more information, remove content and act against repeated infringement. 13. Other services The Services link to or work with services run by others (for example payments, sign-in, maps, video and social media). They have their own terms, and ArtBaan is not responsible for them. 14. Changes to the Services The Services are evolving. We may add, change, test or stop features at any time. If we stop a paid feature during a period you've paid for, we'll give you reasonable notice or a fair refund for that part. 15. Suspension and closing accounts We may suspend or close an account, remove content or refuse service if someone breaks these Terms or the law, puts others at risk, or for security or legal reasons. You can close your account at any time. Terms that by their nature should continue after an account is closed continue. 16. Our responsibility We provide the Services with reasonable care and skill. Beyond that, and to the extent the law allows, the Services are provided “as is” and “as available”: we don't promise they will always be available or free of errors, and we don't guarantee members, listings, events, spaces or exchanges. 17. Limits of liability Nothing in these Terms limits liability that the law does not allow to be limited, such as for death or personal injury caused by negligence, for fraud, or for intent or gross negligence. Otherwise, to the extent the law allows, ArtBaan is not liable for indirect or unforeseeable loss, or for loss of profit, business or data, and our total liability for all claims relating to the Services is limited to the greater of the fees you paid to ArtBaan in the 12 months before the claim and €100. If you are a consumer, you keep all rights the law gives you. 18. Claims against ArtBaan caused by you If you use the Services for business, you agree to compensate ArtBaan for claims, losses and reasonable legal costs arising from your content, your listings, your events or spaces, or your breach of these Terms or the law. If you're a consumer, this applies only to the extent the law allows. 19. If something goes wrong If you have a problem with ArtBaan, write to support@artbaan.com first: most things can be sorted out quickly. These Terms are governed by the law of the country where ArtBaan is established; if you're a consumer, this doesn't take away the protection of the laws of the country where you live. 20. Changes to these Terms We may update these Terms. We'll tell you about important changes in advance, by email or in the Services, and give business users the notice the law requires. If you don't agree, you can close your account before the change applies. If you keep using the Services after it applies, the new Terms apply. 21. Other terms These Terms and the policies they refer to are the whole agreement between you and ArtBaan about the Services. If any part is found invalid, the rest stays in force. If we don't enforce a term straight away, we can still enforce it later. You may not transfer these Terms without our consent; we may transfer them as part of a reorganisation, merger or sale, and will tell you. Headings are for convenience only. 22. Contact Questions about these Terms: legal@artbaan.com. Last updated 19 October 2026